If you want to return an item purchased from us, you're welcome to do so within 14 days from receiving it. Please contact customer service at firstname.lastname@example.org.
Returns are normally dealt with within 14 days after received in our warehouse. Ones the return has been processed, the money due will be deposited in to the account (credit card) used at the time of purchase.
Shipping and Delivery
- Delivery times
Prompt deliveries, is a matter of course to us. Orders received weekdays before 1 pm are dispatched from our warehouse in Sweden the same day. Orders received weekdays after 1pm are dispatched the same day, or alternatively the following weekday - depending on the size and weight of the parcel and the workload at the warehouse. Typically, delivery times are therefore 2-9 working days depending on delivery country. We do not take responsibility for delays caused by the delivery company. We do not have order handling on weekends. Orders received on Fridays can thus be delivered on Mondays, the earliest.
- Delivery costs
Shipment cost is always displayed in the shopping cart, as well on the payment screen.
Typically, the shipment cost for European Union is EUR 4.99
We accept payments with Visa and Mastercard.
GetaTeddy.com (Presenteriet AB) uses an SSL-certified (Secure Socket Layer) payment solution utilising Certitrade/Eurolines' services. This payment method has guaranteed high security and is easy to use. Payments can be done with Visa and Mastercard.
Note that orders from outside the European Union may result in customs handling fees and taxes.
We cannot give you an estimate on what they will be, we recommend you to contact your local customs for that.